Our terms and conditions
§ 1 Scope of the travel agency
These terms and conditions contain between you as a customer and us, the company hotogo.de, Rembertistr. 56, 28195 Bremen exclusively valid conditions for the travel agency, as far as they are not changed by written agreements between the parties.
Our activity exclusively refers to the mediation of foreign travel and services, such as package tours of various tour operators, cruises of various shipping companies, individual transport services such as charter flights and transfer services, other individual tourist services, related travel services and / or travel insurance.
In the case of a binding booking, the contract relating to the travel / service is concluded exclusively between you and the respective service provider or tour operator. Our terms and conditions therefore apply exclusively to our brokerage activities and not for the services / travel brokered. Reference is made in this regard to the corresponding terms and conditions of the service providers or tour operators.
You must inform yourself about the rights and obligations of the arranged travel / service contract with the respective tour operator or service provider. As far as services of foreign entrepreneurs (service providers, tour operators) are mediated, foreign travel law can also be used for these travel / service contracts.
The company hotogo.de, acting under the name: hotogo.de, occurs in the context of its activities exclusively as a mediator of tourist transport services like flights, vacation packages, hotel bookings, rental cars, etc. hereinafter referred to as “travel” and does not host itself own trips. In the case of the booking of a touristic service, the contract concerning the journey is concluded exclusively between you (the customer) and the respective tour operator.
We point out that the respective terms and conditions of the tour operator are binding and recommend that you read through the Internet on the appropriate travel agent name to its terms and conditions.
hotogo.de assumes no liability for the content, prices and services shown on this page.
Validity of the terms and conditions
Summer season: 01.05. until 31.10.
Winter season: 01.11. until 30.04.
§ 2 Conclusion and content of the agency contract / travel contract
Your placement order to us, a touristic service or a promotion bindingly binding for you at the respective service provider, can be made by e-mail or via the online form to our service center. With the order -online with the input of the data and the submission of the booking form to us- they submit a binding contract offer to the respective service provider and at the same time commission us with the agency service. Then you will receive from us either only a booking confirmation or directly a binding booking confirmation.
With the booking confirmation we only confirm the receipt of the booking order. The text of the booking confirmation will not be saved and can not be retrieved later. You are required to verify the accuracy of the dates in the booking confirmation for the travel service you requested immediately after receipt of the booking confirmation. If this data is not correct, the customer must report to us immediately after receipt of the booking confirmation by e-mail and correct the data. We point out that many airlines usually only make a correction of the data for airline tickets for a fee. We charge you further for this fee, as far as the incorrect data entry is not due to a circumstance that is attributable to us.
Only with the binding booking confirmation – either by the service provider or by our service center on behalf of the service provider – is the contract between you and the service provider concluded. The booking confirmation is in writing.
Our contractual obligation is the proper arrangement of booked travel services or booked individual tourist services. The provision of the booked services as such is not part of our duties.
hotogo.de advertises the hotogo.de service and the advertisements placed by the participants themselves and through third parties, for example by integrating the advertisements or sections thereof on websites, software applications, in e-mails or through print, radio and television marketing campaigns , For this purpose, hotogo.de can also provide third parties with access to the data, information and content published via the hotogo.de service. The participant also agrees that for this purpose translations of his advertisements may be made for integration into foreign websites, software applications and other similar services.
hotogo.de reserves the right to temporarily restrict the entry and retrieval of advertisements if this is necessary in terms of capacity limits, the security or integrity of the servers or for the implementation of technical measures and this serves the proper or improved provision of services (maintenance work). , hotogo.de takes into account the legitimate interests of all participants, especially through prior information.
In particular, for technical reasons, it may be temporarily not or only partially possible to retrieve unlocked advertisements (unforeseen system failures).
hotogo.de can permanently and permanently block a participant for the use of the hotogo.de service if it repeatedly or particularly seriously violates these terms and conditions or if there is another important reason.
It is not permitted to include links to external websites, other services and sources of information in an advertisement unless they are required by law. Links also include non-activated web addresses (URLs) and parts thereof. Excluded are in the text of the advertisement inserted links to their own, externally filed images, PDF files and multimedia presentations, if they contain additional information or if the information is required by law.
The specification of telephone numbers, in particular the telephone number ranges (0) 900 and (0) 180, by dialing the caller increased telephone charges are inadmissible.
Responsible for the contents of the advertisements is only the participant. Neither the correctness nor the completeness of the contents of the advertisements are checked by hotogo.de.
hotogo.de assumes no liability for the accuracy and completeness of the advertisements.
- hotogo.de excludes any warranty and liability for the fact that the advertisements meet the legal requirements.
- In particular, hotogo.de excludes any warranty and liability that may result from the fact that purchase contracts that are initiated or concluded on the basis of the hotogo.de advertisements are not enforceable under the state law of a state in touch or in any other way with one or more both parties to the contract of sale lead to legal or economic disadvantages.
§ 3 Brokerage fees
For agency services for package holidays, cruises, hotel accommodation, holiday homes, charter flights, rental cars and travel insurance, we currently charge no separate fee.
For agency services for scheduled flights, train rides u.a. and for the provision of other services, agency fees are charged. The amount of the placement fee will be communicated to you in the context of an online booking or is listed in the respective offer in the respective booking mask and can be seen before the booking is completed. Expenses or expenses incurred by us in connection with the order placed (for example, issuing costs for visas, postal fees, etc.) are to be reimbursed by us in addition to the agency fee, which only covers the pure agency service. Transfers and cancellations must be reimbursed in accordance with § 6. All taxable brokerage fees include VAT. Should you book or cancel booked travel and services, the claim remains unaffected by us on already incurred brokerage fees. Any expenses incurred in the event of a rebooking or cancellation must also be reimbursed. In each case, this does not apply if the rebooking or cancellation is due to defects in the placement or consulting services by us.
§ 4 Form, pre-contractual information
Before making your contractual declaration, we will provide you with the appropriate completed form (Art. 250 § 2 and § 4 or Art. 251 § 2 EGBGB) to the extent required by law or, in the case of an online package contract conclusion, the information of the respective form available via e-mail.
In addition, we will be obliged to provide information in advance (eg essential characteristics of the travel service, name, address of the branch office, telephone number and, if applicable, e-mail address of the tour operator, travel price including taxes and, if applicable, any additional fees, charges and other costs Terms of payment), insofar as these are substantial for the package holiday in question, are complied with within the legal framework.
We are liable for the provision of information and information that goes beyond the legal obligations, in the context of the legal provisions for the careful selection of the source of information and the correct reproduction of the information and references to you.
§ 5 Terms of payment
Tour operators or us as travel agents may only claim or accept payments on the travel price prior to the end of the package if an effective customer deposit insurance contract exists, a corresponding security certificate is issued and you have clearly, understandably and in a prominent manner provided the name and contact details of the customer deposit protection provider.
The terms of payment, in particular the amount of the down payment or the due date of the payments, are determined by the general terms and conditions of the respective tour operator / service provider.
The agency fees as well as expenses or expenses are due for payment immediately. Our service will gladly help you with any questions about payment.
§ 6 Rebooking / cancellation of the booked travel service
You have the possibility to cancel the travel / service prior to departure, whereby we point out that the service providers or tour operators charge cancellation fees of up to 100% of the travel / service price, see also the corresponding General Terms and Conditions of the tour operator or service provider.
Cancellations or changes should be made in writing by stating the booking number via our service center. However, we recommend that you cancel by registered letter. The rebooking of a mediated service can only be carried out as a cancellation and subsequent new conclusion of a contract, as long as the tour operator or service provider does not offer a more favorable option for the customer.
Reserved is a processing fee of up to € 25 per person and € 50 per group. This fee will be credited back to the customer for a subsequent new booking.
We recommend that you take out travel cancellation insurance in any case.
§ 7 Right to Withdraw
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the conclusion of the contract.
In order to exercise your right of revocation, you must inform us (hotogo.de, Rembertistrasse 56, D-28195 Bremen, telephone number: 0049-421-324422, e-mail: firstname.lastname@example.org) by means of a clear statement (eg sent by post, fax or e-mail) about your decision to cancel this contract.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.
§ 8 Travel documents
Travel documents, which we receive from the tour operators and service providers for forwarding to you, will be sent to you by e-mail; In individual cases, the travel documents are deposited at an airport counter, which will be communicated to you.
For car rental bookings, the voucher will be sent to you either by e-mail or the reservation number will be sent to you for submission to the relevant car rental company.
If you have agreed with you the shipping of travel documents by courier, you have to bear all costs incurred.
For travel insurance you will receive an insurance number and the terms of insurance by e-mail. These constitute in their entirety the insurance documents.
In your own interest, you will be asked to check the documents provided to you immediately for accuracy and, in case of discrepancies, to inform us immediately in order to avoid any damage.
§ 9 Limitation of liability as travel agent
Our liability for damages that are not based on injury to life, limb or health, limited to the typical foreseeable damage, maximum for each individual case up to the per person total price of the mediated travel or travel service, as far as the damage is not Intent or gross negligence is based and does not relate to such obligations, the fulfillment of which makes the proper execution of the contract in the first place and on the compliance with which you, as a contractual partner, can regularly rely. The above limitation of liability does not apply to claims under the Product Liability Act and other statutory guarantee liability and also leaves our liability unaffected.
§ 10 Limitation shortening
Your claims against us under the brokerage contract expire within one year, unless it concerns damages on the injury of life, body or health or those based on a grossly negligent breach of duty by us or a willful or grossly negligent Breach of duty of a legal representative or vicarious agents based on us. The period of limitation begins at the end of the year in which the claim arose and you would have to obtain knowledge of the circumstances and the person of the debtor and obtain it without gross negligence.
§ 11 Entry, passport, visa and health regulations
For entry requirements, we assume that the participant is a European citizen, unless we are expressly informed of another citizenship or are clearly identifiable.
The traveler is responsible for compliance with the applicable passport, visa and health regulations.
We are not liable for the timely issue and receipt of necessary visas and other travel documents by the respective diplomatic representation if you have entrusted us with the procurement, unless we are responsible for the delay.
§ 12 Insurance
We recommend you to have sufficient health insurance coverage abroad and recommend a travel protection package or at least a travel cancellation insurance and insurance to cover the cost of assistance (including return) in the event of accident, illness or death at the time of booking to complete.
The insurance offers under the heading “travel insurance” in the booking form are explicitly indicated.
If you have cause for complaint in connection with the insurance mediation, you can contact this extrajudicial complaint and conciliation body:
Insurance Ombudsman e. V.
PO Box 080632
Phone: 0800 3696000
Fax: 0800 3699000
§ 13 Notes on your duties as a customer
You are advised that the terms and conditions of the respective service providers named in the service description may create special obligations for you. In addition, attention must be paid to information in flight tickets, in particular indications of compliance with check-in times, and, in particular for special and charter flights, the obligation to have the return, return and onward flights reconfirmed by the airline within a specified deadline , Loss of luggage or damage to the baggage requires an immediate notification to the airline in accordance with national and international regulations.
The participant indemnifies hotogo.de from all claims that third parties claim against hotogo.de due to the infringement of their rights through his advertisement or because of the other use of the hotogo.de service by the participant. The participant also assumes the costs of the necessary legal defense by hotogo.de including all court and legal fees. This does not apply if and to the extent that the infringement is not attributable to the participant.
§ 14 Identity of the operating airlines for booked services
In accordance with EU Regulation VO 2111/05, we hereby refer to the obligation of the travel agent to inform the customer about the identity of the operating airline for all transport services on the return flight prior to the conclusion of the contract, provided that the airline is already determined before the conclusion of the contract. In this regard, we refer to the information in the respective specifications of the airlines used. If the airline has not yet been determined, we will inform you about the airline that is expected to make the flight before concluding the contract. Once the airline is established, we will ensure that the information is sent to you as soon as possible. This also applies to any change in the airlines operating the service.
§ 15 Dispute settlement
Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:
The European Commission provides an online dispute resolution (ODR) platform for consumer disputes, which can be found at https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in the dispute settlement procedure before any consumer arbitration board.
§ 16 Final provisions
The invalidity of individual provisions of the agency contract does not result in the invalidity of the entire contract. The ineffective provision shall be replaced by mutual agreement between the contracting parties by means of a legally valid provision which comes closest to the economic purpose of the ineffective provision. The above provision applies in case of loopholes accordingly.
The invalidity of a brokered travel contract does not affect the closed agency contract.
The law of the Federal Republic of Germany applies excluding the UN sales law. Mandatory provisions of the state in which you have your habitual residence remain unaffected.
If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our place of business shall be the exclusive place of jurisdiction for all claims arising out of or on the basis of this contract. The same applies to persons who have no general place of jurisdiction in Germany or persons who have relocated their place of residence or habitual residence outside of Germany after conclusion of the contract or whose domicile or habitual residence is not known at the time the complaint is filed.
Changes or additions to these terms and conditions in writing. This also applies to the cancellation of this written form requirement.
§ 17 Copyright and usage rights
All data, information, logos, texts, programs and images of advertisements placed via the hotogo.de services and other content (eg ratings and responses within the framework of the rating system) may be subject to copyright. The modification, further processing and use in media of all kinds by third parties is not permitted. The rights of the respective author and the participant
remain unaffected. The participant may continue to freely dispose of their own data and information.
§ 19 Severability clause
If a provision of these terms and conditions ÖB is ineffective, the remaining provisions remain unaffected. The ineffective provision shall be deemed to be replaced by one that comes closest to the meaning and purpose of the invalid provision in a legally effective manner. The same applies to possible regulation gaps.
The customer must check the legality of the information, data, files, content and other materials (collectively “advertising material”) including links of the advertising material to other websites necessary for the performance of the online advertising and any associated services Publication provided the sole responsibility for its legality. The customer is obliged to design the advertising material in such a way that it does not violate legal regulations, official prohibitions or good morals. The customer shall ensure and assure that the advertising material provided by him is free of third party rights, which preclude a contractual use, and otherwise violates any rights of third parties, in particular no trademark, patent or copyright. This refers in particular to the fact that he is entitled to the rights of use required under this contract for the intended use of the advertising material intended for publication and made available. The customer is responsible for ensuring that he has the right to use the links in his advertising material to other content.
The customer further undertakes not to retrieve any information or data or to intervene in programs operated by hotogo.de or affiliated companies, or in data networks of hotogo.de, without the written consent of hotogo.de, neither itself nor by unauthorized third parties hotogo.de or Affiliates.
Unless otherwise agreed in individual contracts, hotogo.de shall charge the agreed remuneration for the services rendered after the end of the online advertising. If the term of the online advertising is longer than one month and if a fee per month is agreed, then hotogo.de can charge the agreed remuneration after the end of the respective month. With billing, the agreed amount of money is due and within 14 days to an account to be named by hotogo.de without deductions. In the event of default by the customer, the customer bears the respective dunning and processing costs. Incidentally, the statutory default rules apply. Maintains the right to demand advance payment from customers.
All agreed prices are net and are payable to hotogo.de plus VAT.
All claims of the customer against hotogo.de from the contractual relationship with hotogo.de become time-barred one year after the end of the year in which the claim has arisen and the customer must have become aware of the circumstances giving rise to the claim or have obtained it without gross negligence , This does not apply in the case of liability hotogo.de because of intent. Section 199 (2) to (5) BGB remains unaffected.